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At IROCIT.com, every item is made to order, just for you. So when placing your order, please carefully review your order & shipping details carefully before submitting your order as ALL ITEMS ARE FINAL SALE. IROCIT.com will provide a free replacement or a refund if you were sent the wrong product(s), or the products you received were damaged or defective. However, in cases where the customer entered incorrect order / shipping details, or the customer ordered the wrong size or color, IROCIT.com is not responsible and will not offer replacements or refunds.
If the item you received is defective or damaged, we will be happy to provide an exchange or refund for you. To process a return/exchange for a damaged or defective product, please contact customerservice@IROCIT.com and include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect or problem.
All returns are subject to a review process and we reserve the right to limit or refuse any refund. Once your return has been approved, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
For additional questions, visit the FAQ’s page or click here to contact us.