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FAQ’s

Frequently Asked Questions

IROCIT.com accepts most major forms of payment including : Visa, Mastercard, American Express, Discover, Google Pay,  Amazon Pay, and Apple Pay.

No. Only one coupon can be used at checkout. You can use other coupons you may have on a future purchase.

Sales tax will be charged wherever applicable.

Once your order is placed, you will receive a confirmation email and follow-up email with tracking details and expected delivery date.  During non-peak / non-holiday times, most items arrive within 7-10 days of ordering.  Orders placed during peak / holiday times may take longer and you will be notified of the exact delivery time in your order confirmation email.  You can check your order status by clicking on the status link in the email or by logging into your irocit.com account.  

Once your order status has changed to “processing”, it cannot be changed or cancelled.

At IROCIT.com, every item is made to order, just for you.  So when placing your order, please carefully  review your order & shipping details carefully before submitting your order as ALL ITEMS ARE FINAL SALE.  IROCIT.com will provide a free replacement or a refund if you were sent the wrong product(s), or the products you received were damaged or defective.   However, in cases where the customer entered incorrect order /  shipping details, or  the customer ordered the wrong size or color, IROCIT.com is not responsible and will not offer replacements or refunds. 

If the item you received is defective or damaged, we will be happy to provide an exchange or refund for you. To process a return/exchange for a damaged or defective product, please contact customerservice@IROCIT.com and include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect or problem.  

All returns are subject to a review process and we reserve the right to limit or refuse any refund.  Once your return has been approved, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

If your order is lost or missing, please begin by contacting the shipping provider.  If the issue cannot be resolved by the shipping provider, click here to contact us to initiate a lost package investigation. Please allow 7-14 business days for the investigation to complete and a resolution.

Shipping Address Issues

IROCIT.com WILL NOT BE RESPONSIBLE for issues that result from the customer entering the wrong address.  This includes  lost, stolen, misplaced, or incorrectly delivered shipments.  It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase those items will be replaced at the customer's expense.   

Undeliverable Packages

If your order is returned to our facility due to any address discrepancies, we will contact you to try to obtain a correct address and make another attempt to ship the package.  If a correct address cannot be verified or the package is returned a 2nd time,  you will be completely refunded.

Yes.

Unfortunately, IROCIT.com does not ship to P.O. boxes.  All orders require a physical mailing address.

For international orders, please click here to contact us to determine if we ship to your area.

Absolutely!  Click here to contact us to see how we can best accommodate your group order.

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